Customer Feedback Summary

Feedback from customers provides insight into their experiences with the medical facility, highlighting a mix of positive and negative aspects. Below are the key points from their reviews:

Positive Experiences

• The doctor is praised for exceptional bedside manner and professionalism.
• Many customers highly recommend the doctor for various medical issues.
• The office environment is described as immaculate, with a top-notch staff.
• The doctor is noted for being thorough, remembering patient details, and being great with all ages.
• Patients appreciate the quick scheduling and efficient prescription services.
• Renovations have improved the waiting area's appearance and comfort.

Negative Experiences

• Some customers feel the staff, including the doctor, lack empathy and care.
• Difficulty in obtaining referrals and scheduling appointments is a common complaint.
• One staff member, Ana, is specifically mentioned for having a poor attitude and unprofessional behavior.
• Discrepancies between staff actions and doctor awareness are noted, potentially affecting service quality.
• Long wait times for appointments despite an empty lobby are reported.

Overall, feedback suggests that while the doctor is highly regarded by many, inconsistencies in staff behavior and appointment management present challenges to the customer experience.