Customer Feedback Summary for Inland Urgent Care

• The front desk staff was described as friendly and helpful, ensuring a smooth check-in process.
• Medical assistants were noted for their care and consideration, especially with elderly patients.
• Professionalism and compassion from the staff were highly appreciated by customers.
• Some customers experienced an efficient process with clear communication regarding test results.
• Patients felt well-treated and respected by the staff, including the radiology department.
• Doctors and nurses were praised for their thoroughness and for taking time with each patient.

• Some customers experienced long wait times despite having an appointment.
• Delays in seeing the doctor resulted in missed opportunities to fill prescriptions on the same day.
• Concerns were raised about the adequacy of medical assessments, particularly in serious cases.
• Some customers felt the care was inadequate, leading to further medical complications.

Recommendations and Observations

While many customers appreciate the professionalism and care provided at Inland Urgent Care, there are concerns about wait times and the thoroughness of medical assessments. Ensuring timely appointments and comprehensive evaluations could enhance patient satisfaction further.