Customer Feedback on Tax Services

• Long-term clients have consistently received exceptional service over the years.
• Trust in Marian and her staff built over two decades of tax preparation services.

• Instances of unprofessional communication and lack of follow-up.
• Errors in tax filing leading to issues with the IRS and state audits.
• Miscommunication about eligibility for tax refund advances.
• Long waiting times for scheduled appointments without updates.

Specific Issues Reported

• Failure to include owed amounts in tax filings, resulting in IRS notices.
• Audited state tax returns requiring the customer to re-file independently.
• Missed communication and lack of professional courtesy on phone calls.
• Unfulfilled promises regarding refund advances based on income eligibility.

Feedback suggests a mixed experience with some long-standing customers expressing satisfaction, while others report significant issues with professionalism, accuracy, and communication. Potential customers may want to weigh these experiences when considering tax services.