Customer Feedback on Rich and JBL Insurance

The reviews on Rich and JBL Insurance provide a mixed perspective on the services offered. While many customers praise Rich for his helpfulness and great customer service, there are concerns about responsiveness and follow-through on tasks.

• Customers appreciate Rich's ability to handle various administrative tasks such as transferring titles, managing tags, and dealing with registrations efficiently.
• Rich is often described as knowledgeable, making clients feel comfortable and assured that their needs are well taken care of.
• Several reviews highlight Rich's personable nature, describing him as funny and hospitable, and recommend him for his customer service.
• Rich provides a convenient service for DMV-related needs, with customers appreciating the clean and professional environment at JBL Insurance.

• Feedback suggests there have been instances where Rich was unavailable to make timely changes to customer policies, leading to customer frustration.
• Some customers felt they had to manage their accounts themselves due to a lack of responsiveness from Rich, impacting their satisfaction with the service.
• A customer reported issues with incorrect information being managed, despite providing the necessary details multiple times.
• Concerns were raised about Rich prioritizing requests for positive reviews over fulfilling his professional responsibilities.

Overall Recommendation

Many customers recommend JBL Insurance for its customer service and convenient DMV assistance. However, potential clients are advised to consider the mixed feedback regarding responsiveness and accuracy in handling policies when choosing to work with Rich and JBL Insurance.