Customer Feedback on Service Experience

• One customer reported an unpleasant experience where the technician, Andre, failed to properly diagnose or fix issues with a trash compactor and refrigerator. Despite being polite, the technician incorrectly assessed the availability of parts and the reasons for the refrigerator's malfunction, resulting in no effective repair and a financial loss of $75.

• Another customer described the service as very unprofessional due to a missed appointment. The technician provided a 1-4 pm window but failed to show up or notify the customer of any delays, resulting in wasted time and frustration.

• Feedback from one customer highlighted the honesty of the technician who advised against a service visit due to the potential costs outweighing the value of the repair. This honesty was appreciated and recommended to others seeking straightforward advice.

• Another customer praised the company for its professionalism and patience, specifically mentioning technician Yuriy's effective handling of a dishwasher leak issue. The customer appreciated the honest and professional service.

• A customer expressed satisfaction with technician Andrei, who was described as punctual, polite, and efficient in fixing a refrigerator issue, resulting in a positive service experience.

Overall Impression

Feedback suggests a mixed customer experience with the service company, highlighting both unprofessional incidents and instances of honesty and professionalism. Customers appreciate honesty and effective service but criticize missed appointments and ineffective repairs.