Customer Reviews Summary

• Customers have consistently reported difficulties in reaching the front desk via phone, often experiencing long delays or no responses at all.
• There are mentions of front desk staff being rude or lacking proficiency in English, making communication challenging.
• Instances where the phone lines were intentionally turned off, despite the office being empty, have been noted.

• Feedback suggests a lack of consistency in seeing the same doctor during visits, leading to dissatisfaction.
• There were reports of appointments being abruptly canceled or rescheduled due to administrative errors, causing inconvenience for patients.
• One patient experienced issues with insurance verification and was refused service, highlighting organizational shortcomings.

• Many reviews describe the establishment as unprofessional, with issues related to management and organization frequently mentioned.
• Some customers have noted positive interactions with specific staff members, such as Dr. Ayala and PA Linda Anderson, who were described as compassionate and thorough.

• There are mixed reviews about follow-up communication; some patients appreciated the use of phone, text, and email for updates, while others found the lack of initial phone contact off-putting.

• The office environment is generally praised for being nice, despite the negative experiences with staff and communication.

Areas for Improvement

• Enhancing the professionalism and communication skills of the front desk staff.
• Improving the reliability and accessibility of appointment scheduling systems.
• Ensuring accurate handling of patient information and insurance details to prevent errors and miscommunications.