Customer Feedback Summary

• Many customers have praised Dr. Santoro and his team for their surgical skills and professionalism. Patients have reported successful outcomes and life-changing results following surgeries for foot conditions.
• Dr. McGrath is commended for his ability to listen and reassure patients, providing immediate relief and transformative results for long-standing foot pain.
• Dr. Matthew Do is appreciated for his thorough diagnosis and clear communication, providing patients with a detailed treatment plan and professional care.
• Patients have appreciated the courteous and professional demeanor of the staff at Dr. Santoro’s office.

• Feedback suggests dissatisfaction with the new doctor who replaced Dr. O'connor, citing a lack of personalized care and ineffective treatment recommendations.
• Some customers have criticized the new doctor's approach, describing it as dismissive and lacking in attention to patient history.
• Concerns have been raised about the referral process to physical therapy and associated services, with negative experiences reported at these facilities.
• Issues with communication and response times when attempting to follow up on medical questions have been highlighted.

• Criticism has been directed at the footwear suggestions and return policies at a referred shoe store, Elias Shoes, with dissatisfaction over their customer service policies.
• Some patients have expressed disappointment with the office staff’s demeanor, suggesting room for improvement in customer interaction.

Summary

Customer reviews highlight a mix of exceptionally positive experiences with certain doctors and areas needing improvement, particularly regarding newer staff and associated services. The feedback underscores the importance of personalized care, clear communication, and responsive customer service within the medical field.