Customer Feedback on Healthcare Facility

• Customers have praised the healthcare team's exceptional service, highlighting their meticulous attention to medical needs and comprehensive assessments, particularly for children.

• Dr. John Atiga and his staff are commended for their dedication and high-quality care, making patients feel appreciated and valued.

• Patients appreciate the warm and welcoming environment, with friendly medical assistants and amazing physician assistants who address concerns effectively.

• Long-term patients express satisfaction with the care provided by Dr. Atiga and other physicians, feeling like part of a family.

• Feedback suggests issues with the front office management, citing a lack of phone call returns, delayed appointment scheduling, and an overall messy system.

• Billing problems are a significant concern, with reports of incorrect billing and receiving unexplained bills years after services.

• There are complaints about difficulties in scheduling urgent appointments, particularly for sick children, leading to frustration and a reliance on urgent care services.

• The lack of responsiveness from the front desk, especially in critical situations, is a major point of dissatisfaction for customers.

Overall Impression

While the medical care provided by the doctors and staff, particularly Dr. Atiga, receives high praise, operational issues such as front office management and billing inaccuracies significantly impact the overall customer experience. Addressing these areas could enhance patient satisfaction and reduce negative feedback.