Customer Experience Feedback

Feedback suggests several areas of concern related to appointment scheduling and staff demeanor at the facility. Customers have shared their experiences, highlighting specific issues.

Appointment Availability

• Difficulty in booking appointments, with long waiting periods of up to a month for a child to be seen.
• Challenges in securing same-day appointments, particularly for children who are sick.

Communication Issues

• Frustration with the inability to reach staff easily via phone.

Staff Attitude

• Observation of staff appearing unhappy or grumpy, which affects the overall experience.

Customers are seeking improvements in availability, communication, and customer service to enhance their experience.