Customer Feedback on Key Duplication Services

• Customers appreciate the convenience of the location, such as the kiosk in Ralphs, which makes accessing services easy.
• The process of making a key is described as straightforward, with the machine providing clear guidance.
• Some customers received a full refund, which led to an improved perception of the service.

• Several customers reported issues with the functionality of the keys, noting they either stopped working or were poorly made and did not fit their locks.
• Customers expressed dissatisfaction with customer service, citing unfulfilled promises to fix issues and difficulties in obtaining refunds.
• There is frustration with the lack of follow-up from supervisors despite being promised contact.

Overall Impression

The key duplication service receives mixed reviews. While the convenience and ease of use are praised, the functionality of the keys and the customer service experience leave room for improvement. Feedback suggests a need for consistent quality in key manufacturing and better customer support to enhance satisfaction.