Customer Feedback Summary for KJ's Heating & Air

• Customers have praised the team for their professionalism, honesty, and reliability.
• Positive interactions highlighted from the initial phone call to the invoicing process.
• Great customer service with a focus on communication and responsiveness.

• Lee & Wade: Friendly and helpful during initial calls, assisting with scheduling and coordination.
• Danny: Efficient in diagnosing and fixing heating issues, providing clear recommendations for both short-term and long-term solutions.
• Kelly & Son: Professional and quick in addressing problems, offering updated systems and ensuring safety.

Service Efficiency

Feedback suggests that the technicians are knowledgeable and quick to resolve issues. For example, Danny fixed a non-working heater in under 90 minutes, and Kelly swiftly addressed a furnace fire issue.

Invoicing and Payment Process

The invoice and recommendations are sent promptly via email, allowing customers to easily make payments through a provided link. This streamlined process is appreciated by the customers.

Pricing and Honesty

• Customers have noted reasonable and honest pricing, with instances of quotes being reduced when unnecessary items were identified.
• Transparent about costs and potential savings, enhancing trust with customers.

Recommendation and Reliability

Customers have expressed a strong willingness to recommend KJ's Heating & Air to others, appreciating their reliability and professionalism. The company is now a go-to for many seeking dependable HVAC services.