Customer Feedback on Lake Elsinore Pediatrics

• The office staff is described as understanding and accommodating, making it convenient for parents.
• Patients appreciate the email communications and friendly phone interactions.
• Availability of same-day or next-day appointments for existing patients is highlighted as a major benefit.
• The nurse practitioner is praised for her kindness and ability to engage with children positively.
• Dr. Jimmy Phan and his staff are recognized for their kindness, professionalism, and ability to make patients feel comfortable.
• Dr. Phan is noted for being patient, trustworthy, knowledgeable, and humorous.
• Parents trust Dr. Phan's recommendations and appreciate that he listens to concerns without making them feel rushed.
• Many parents recommend the practice to others, highlighting the positive impact on their families.

• Some customers experienced long wait times during their appointments, which was a source of frustration.
• Technical issues with tablets for paperwork entry were reported, causing delays upon arrival.
• One customer felt that the nurse practitioner provided generic advice that did not address specific concerns in detail.

Feedback suggests that Lake Elsinore Pediatrics is highly regarded by many parents for its friendly and accommodating staff, particularly Dr. Phan and the nurse practitioner. The practice is recommended for its ability to provide timely appointments and personalized care. However, some areas for improvement include addressing wait times and providing more detailed guidance during consultations. Despite a few isolated negative experiences, the overall sentiment remains positive, with many families valuing the care their children receive.