Customer Feedback on Legacy Dental

Feedback suggests that many customers have had excellent experiences at Legacy Dental. Several key points were highlighted:

• The staff, including Mr. T, Dr. Tibbitts, and Dr. Braithwaite, are highly praised for their professionalism and kindness.
• Patients appreciate the compassionate and empathetic approach, which helps alleviate dental anxiety.
• Specific staff members such as Samantha the hygienist are recognized for their exceptional care.
• Many customers recommend Legacy Dental for its high standard of care and customer service.
• Positive experiences include painless procedures like wisdom teeth extraction and root canals.

Returning Customers

Feedback indicates that some customers who have moved away returned to Legacy Dental due to their positive past experiences. The consistency in quality care has made them prefer this office over others in the area.

Despite the overwhelmingly positive feedback, there are instances of negative experiences that were shared:

• A customer reported a painful experience during a teeth whitening procedure due to improper application of protective gel.
• The customer felt neglected, as the treatment was left on for too long and caused severe gum irritation and sensitivity.
• The lack of immediate response or follow-up from the staff exacerbated the dissatisfaction.
• The customer expressed intentions to seek legal action due to the severity of the issue.

Recommendation for Improvement

While most feedback is positive, addressing the concerns raised in negative reviews, especially regarding procedural errors and customer follow-up, will enhance the clinic’s reputation further.