Customer Feedback Summary

Feedback suggests a negative overall experience, characterized by poor communication and unprofessional behavior.

• Customers have mentioned difficulties with scheduling, including long wait times for appointments.
• Feedback highlights inefficiencies in communication regarding necessary paperwork prior to appointments.

• There are reports of unhelpful and upsetting interactions with the receptionist, particularly when addressing appointment issues.

• Customers expressed frustration over not receiving important paperwork in advance, which led to unnecessary delays.
• The paperwork that was deemed urgent took less than a minute to complete, suggesting a lack of clear communication.

• Feedback indicates negative interactions with nursing staff, characterized by judgmental and rude behavior.

Conclusion

Feedback highlights a need for improved communication, professional behavior from staff, and more efficient scheduling processes to enhance the customer experience.