Customer Feedback on MacDonald Carpet Cleaning

• Many customers highlight the professionalism and effectiveness of MacDonald Carpet Cleaning.
• The company is praised for its use of organic materials and state-of-the-art equipment.
• Jim, a representative from the company, receives multiple mentions for his exceptional service and attention to detail.
• Customers appreciate the quick drying times and noticeable improvements in the cleanliness of carpets and upholstery.
• There is a strong recommendation for both residential and commercial cleaning needs.
• Several reviewers commend the company for transforming heavily soiled carpets and rugs to near-new condition.

• One customer reports a negative experience, citing the use of excessive chemicals that led to damage and discoloration of their carpet and bench fabric.
• Lack of insurance or bonding is noted as a concern, with the company going silent after a refund request.
• There is a warning against being misled by the initial friendliness of the company.

Conclusion

Overall, feedback suggests that while MacDonald Carpet Cleaning is highly regarded by most customers for their effective cleaning and professional service, there are isolated incidents of customer dissatisfaction related to chemical use and customer service follow-up. Potential clients are advised to consider both positive and negative reviews when making a decision.