Customer Feedback Summary: Dr. Bonnici's Practice

• Customers have reported poor customer service, citing unreturned calls and lack of empathy during interactions with the front desk staff.
• Frustrations were expressed about the scheduling process, particularly regarding unnecessary questions about insurance when new patients under 65 are not accepted.

• Feedback suggests encounters with medical assistants who were perceived as rude and unprofessional.
• Both the medical assistant and doctor were noted as uncooperative, impacting the overall experience negatively.

• Complaints about long wait times to see Dr. Bonnici were common, with some patients unable to secure appointments for months.
• The practice's scheduling policies, such as synchronized staff lunch breaks, were criticized for causing inconvenience.
• Patients express concerns about not receiving necessary referrals due to appointment inaccessibility.

• Some patients praised Dr. Bonnici for being friendly, thorough, and genuinely caring about patient well-being.
• Recommendations were given for her attentive and compassionate approach.

• There were complaints about the refusal to provide lab results via televisit, despite patient requests and schedule conflicts.
• Concerns were raised about the potential health risks of delayed treatment due to the requirement for in-person visits for lab results.

Overall Recommendations

While some patients have had positive experiences with Dr. Bonnici, significant issues with staff professionalism, appointment scheduling, and flexibility in service delivery have led to dissatisfaction among others. Prospective patients may want to consider these factors when choosing a healthcare provider.