Customer Feedback on Palomar Medical Group

Feedback from customers about Palomar Medical Group highlights several areas of concern regarding service quality, communication, and professionalism. The reviews provide insights into patients' experiences with scheduling, staff interaction, and overall reliability of the medical services provided.

Key Concerns Highlighted by Customers

• Scheduling Issues: Customers have mentioned that appointments are often scheduled far in advance, with some reporting waits of up to a month. Additionally, appointments have been canceled or rescheduled without proper notice, causing inconvenience to patients.
• Insurance and Billing Communication: Feedback suggests a lack of transparency regarding insurance acceptance. Patients were not informed about changes in insurance policies until the day of their appointment, leading to confusion and frustration.
• Prescription Management: Multiple reviews indicate that there are significant delays in processing prescription refills. Patients report needing to make numerous phone calls and wait extended periods to have prescriptions sent to pharmacies.
• Communication Challenges: Patients experience inconsistencies in information provided by staff members. There are reports of conflicting answers to the same queries and difficulty in reaching staff for follow-ups.
• Professionalism and Customer Service: The feedback indicates issues with staff professionalism, including rudeness and condescension from both medical and administrative personnel. Patients report feeling undervalued and inadequately attended to.
• Data Privacy Concerns: There are concerns regarding patient privacy, with reports of sensitive documents being mishandled and visible to others in the office.

Specific Complaints About Dr. Oliver

• Bedside Manner: Dr. Oliver is described as curt and condescending, which affects the patient-doctor relationship negatively.
• Lack of Follow-up: Patients report that Dr. Oliver does not follow up on urgent requests, such as prescription refills while on vacation, resulting in unmet medical needs.
• Inconsistent Care: There is a noted inconsistency in the quality of care, with patients needing to repeatedly contact the office for basic medical needs, such as prescription authorizations.

Overall, the recurring themes in customer feedback point towards a need for improved communication, professionalism, and reliability in medical services at Palomar Medical Group. Addressing these issues may enhance patient satisfaction and trust in the healthcare provided.