Customer Feedback on Monk's HVAC

Feedback from customers provides a mix of positive experiences and some concerns about service quality and communication. Here are the key points extracted from the reviews:

• Customers highly recommend Monk's HVAC for their great pricing and excellent service.
• Personalized service was highlighted, with specific mention of going above and beyond, such as sanding and painting an old AC frame to match a new unit.
• Both the office staff and technicians are praised for being top-notch and providing quick and effective service, even on off days.
• Family-owned business with a strong commitment to community involvement.
• Long-term customers appreciate the consistent quality and reasonable pricing for both new installations and repairs of older systems.

• Recent customer service experiences have been negative for some, with issues regarding communication and service quality.
• Instances reported where customers felt overcharged without resolution to their problems, leading to dissatisfaction.
• Complaints about the lack of support outside of standard business hours unless additional fees are involved.
• Some customers have felt harassed due to the company's response to service complaints.

Overall Impression

While many customers have had positive experiences with Monk's HVAC, recent feedback suggests there are areas for improvement, particularly in customer service and communication during problem resolution. The company is recommended for its community values and longstanding reputation, but potential customers should be aware of mixed reviews regarding recent service interactions.