Customer Feedback on Insurance Services

• Long-time customers reported being dropped unexpectedly after 20 years without assistance in finding a new provider.
• Communication issues were highlighted, with specific mentions of unreturned calls and lack of follow-up efforts by staff members.
• Concerns over financial impact, including a significant increase in mortgage costs due to insurance lapse, were expressed.
• Specific dissatisfaction was mentioned with certain personnel, including Leo Jr and Jay Jansons, for their perceived lack of support.

Despite the negative experiences, some customers did note the provision of excellent professional service from the staff.

Overall Impression

Feedback suggests a mixed experience, with significant concerns about communication and customer support overshadowing the positive service experiences for some clients. The inability to maintain continuity of service and lack of proactive assistance seems to have led to customer dissatisfaction.

Recommendations for Improvement

• Enhance communication channels to ensure timely responses to customer inquiries.
• Implement proactive measures to assist clients in transitioning to new insurance providers.
• Regularly update customers on the status of their requests to rebuild trust and confidence.