Customer Feedback on Tax Services

Feedback from customers highlights both positive experiences and areas for improvement regarding tax services provided by Ms. Paula and her team.

Positive Experiences

• Customers appreciate Paula's comprehensive understanding of tax laws, noting her as extremely thorough and knowledgeable.
• Many clients commend her ability to handle complex tax situations, such as late W2 submissions, with efficiency and professionalism.
• Paula's communication skills are frequently mentioned, with clients describing her as communicative, compassionate, and kind.
• Her qualifications as an EA (Enrolled Agent) provide clients with confidence in her expertise, offering more knowledge and training than a typical CPA.
• Long-term clients highlight her consistent professionalism and caring demeanor over the years.

Areas for Improvement

• Some feedback indicates issues with the team's responsiveness, particularly concerning unreturned calls and emails.
• Concerns are raised regarding the team's level of professionalism, particularly in handling new client inquiries and legal documentation.
• One customer advises potential clients to ensure agreements are signed before sending sensitive documents and to seek timely responses to avoid penalties.

Overall, while many customers have had outstanding experiences with Paula and her team, some have noted areas where communication and responsiveness could be improved to enhance client satisfaction and trust.