Customer Feedback Summary

Customer reviews provide mixed feedback about the accounting services, highlighting both positive experiences and areas of dissatisfaction.

Positive Feedback

• Long-term satisfaction: Customers mention having used the services for many years, with some bringing family members to the same accountant.
• Personable and knowledgeable: Reviewers appreciate the accountant's kindness and willingness to explain details clearly.
• Quality service and pricing: Several customers note that the service is great and reasonably priced.

Negative Feedback

• Lack of engagement: Some customers felt that the accountant did not provide adequate attention or care during their sessions.
• Poor communication: A customer mentioned that their questions were not answered correctly and felt dismissed.
• Service dissatisfaction: Feedback suggests that some customers felt they could achieve similar results using tax software, implying dissatisfaction with the level of service provided.

Overall, while many customers express satisfaction with their experiences, there is room for improvement in customer engagement and communication to address the concerns of dissatisfied clients.