Customer Reviews Summary

Feedback suggests that the service is generally described as quick and easy to use. Customers appreciate the convenience of the process, particularly the ability to use a machine without needing to interact with a human operator.

• The process is described as fast and straightforward.
• Customers find the lack of human interaction beneficial.
• Keys are reported to function correctly, unlocking locks without issues.
• The touchscreen interface is noted for being easy to navigate.
• Customers are satisfied with the appearance and functionality of the keys.

• Some customers experienced issues with burrs on the cut edge of keys.
• There are complaints about the lack of customization options for key colors and types.
• Pricing is noted as a concern, particularly for personalized keys.
• One customer had a negative experience with a separate service, mentioning high costs and unprofessional behavior.

Recommendations

Improving the ability to select different key options and addressing pricing concerns could enhance customer satisfaction. Additionally, ensuring the machine cuts keys cleanly without burrs could lead to better reviews.