Customer Feedback Summary

Customers have shared their experiences with the medical services provided at various locations. The feedback highlights both positive interactions and areas needing improvement.

• Customer Service: Araceli was praised for her exceptional customer service, politeness, and knowledge. She efficiently managed appointment scheduling across different locations.
• Professional Staff: Daniela and Misty received compliments for their friendly demeanor and patience while administering vaccines to children.
• Consistent Care: Dr. Agas was recognized for his attentive care, particularly regarding a child's genetic condition. Parents appreciate his dedication and expertise.
• Convenience and Accommodation: Dr. Arca and staff, including Daphne and Ana, were commended for their politeness, accommodation of appointments, and attentiveness during procedures.

• Doctor Availability: There is a concern about the lack of consistent availability of certain doctors, particularly affecting children with special needs who require familiar faces.
• Appointment Scheduling: Customers have experienced difficulty securing timely appointments due to doctor rotations and limited availability.

Recommendations for Improvement

Feedback suggests maintaining consistent doctor availability at specific locations to enhance customer satisfaction and ensure continuity of care, especially for patients who benefit from seeing the same healthcare provider regularly. Improving appointment management and reducing wait times are also recommended to prevent inconvenience and stress for patients and their families.