Customer Feedback Overview

• Difficulty in making appointments due to unresponsive voicemail.
• Incorrect or confusing referrals provided, leading to frustration.
• Lack of follow-up communication from the office staff.
• Unprofessional behavior observed from the front office staff, including a lack of adherence to mask policies.
• Concerns about the office's focus on quantity over quality in patient care.

• Dr. Curley is praised for being an excellent doctor, providing quick and painless procedures.
• Long-time patients appreciate his professionalism and ability to listen.

Detailed Insights

Appointment Scheduling Issues: Customers have mentioned significant challenges in scheduling appointments due to unresponsive voicemail systems. This has led to dissatisfaction and a decision to seek alternative healthcare providers.

Referral and Communication Problems: Feedback suggests that there are issues with the referral process, including incorrect information and lack of necessary follow-up. Patients have expressed frustration over the need to make multiple calls and the confusion caused by incorrect referrals.

Front Office Conduct: Customers reported unprofessional behavior from front office staff, including inappropriate communication and failure to adhere to posted mask policies, which negatively impacted their experience at the office.

Medical Care and Expertise: Despite administrative issues, Dr. Curley is appreciated for his medical expertise and patient care. Long-term patients report positive experiences, highlighting his attentiveness and professionalism.