Customer Feedback on Murrieta Moving

• Exceptional Service:

  Customers have mentioned that Murrieta Moving provides exceptional service, with the team being described as efficient, respectful, and highly recommended by local realtors.

• Outstanding Management:

  Manager Dave received praise for overseeing the move with precision and care, contributing to a 5-star service rating.

• Efficient and Careful Team:

  Feedback suggests that Debbie and her team were prompt, careful, and incredibly efficient, making moving day easier for customers.

• Poor Customer Service:

  Some customers reported significant dissatisfaction with the customer service. Issues include lack of communication and refusal to address customer concerns about mistakes made by the company's staff.

• Billing Disputes:

  Feedback indicates that customers experienced billing issues, such as being charged for unnecessary delays and additional time.

• Property Damage:

  There are reports of the company causing damage to furniture and family heirlooms, with no follow-up on damage claims.

• Negligence and Scamming Allegations:

  Some reviews accuse the company of negligence, including a situation where a truck got stuck and customers were unfairly charged for towing services. Allegations also include scamming by delaying services to increase costs.

Overall Impression

Murrieta Moving receives a mix of highly positive and extremely negative reviews. While some customers praise the company for its efficiency and care, others highlight serious issues related to customer service, billing practices, and handling of property. Potential customers are advised to carefully consider these mixed experiences before hiring the service.