Customer Feedback on Dr. Ayala’s Office

• Staff is described as friendly, efficient, and caring.
• Care received is characterized as attentive and considerate.
• Professionals are noted to go the extra mile to accommodate patients, resulting in a stress-free experience.
• Holistic health options are taken into account, enhancing patient satisfaction.

• Significant issues with phone communication; difficulty reaching a person when calling.
• Long delays in response time through text communication.
• Instances of unprofessionalism and incompetence at the front desk, particularly with receptionists.
• Conflicting information from management regarding payment policies.
• Frequent reference to the clinic holding poor reviews and patient dissatisfaction.

Communication Challenges

Feedback suggests that getting a hold of staff via phone is described as "abysmal," with calls often going unanswered and text responses taking up to three business days. This has led to frustration and a decision by some patients to seek care elsewhere due to perceived negligence.

Administrative Concerns

Receptionists are reported to lack knowledge about their job responsibilities, causing inconvenience such as missing receipts and failure to issue necessary documents like school notes. Additionally, patients report discrepancies between information provided by managers and the actions taken by front desk staff, particularly regarding billing and payment for paperwork.