Customer Feedback Summary for New Generation Painters

• Quality of Work: Customers noted the amazing transformation of their homes, mentioning the painting, flooring, and bathroom remodels were done to their satisfaction.
• Professionalism: Matt and his team were praised for their professionalism, effective communication, and fair pricing by several customers.
• Timeliness: Some customers highlighted that projects were completed on schedule, with a special mention of the wonderful selection and execution of kitchen cabinet re-finishing.
• Customer Service: Excellent customer service was emphasized, with the team going above and beyond to ensure the job was done right.
• Recommendations: Many customers expressed their intention to hire New Generation Painters again for future projects and recommended them to others.

• Project Delays: Some customers experienced significant delays, with projects extending far beyond the initial timeline.
• Poor Quality Work: Issues such as uneven paint, broken windows, and poorly executed repairs were reported, indicating a lack of attention to detail.
• Contracting Skills: General contracting skills were questioned, with basic repairs being botched, such as bad drywall installation and cracked countertops.
• Unprofessional Behavior: Rude and dismissive behavior when addressing issues, alongside fluctuating pricing, was a concern for some customers.
• Need for Additional Contractors: Due to unsatisfactory work, some customers had to hire additional contractors, leading to increased costs beyond the original budget.

Conclusion

The feedback suggests a polarized customer experience with New Generation Painters. While many customers were pleased with the quality, professionalism, and timeliness of the work, others faced significant challenges regarding project management, workmanship, and customer service. Prospective clients may benefit from clarifying timelines and expectations upfront to avoid potential issues.