Customer Feedback on New Smile Dental

• Exceptional customer service and immediate attention for walk-in patients.
• Dr. Cabrera and staff are praised for their professionalism and ability to create a welcoming environment.
• Patients appreciate Dr. Cabrera's empathetic approach and thoroughness in treatment.
• Positive experiences with the dental assistants and front office staff, who go above and beyond standard service.
• Dr. Cabrera's ability to handle patients with special needs, such as autistic children, is highly valued.
• Patients travel long distances to continue receiving care from Dr. Cabrera and his team.

• Patients highly recommend Dr. Cabrera for his trustworthy and expert care.
• Many express willingness to return for future visits due to positive experiences.
• Dr. Cabrera is noted for providing multiple treatment options, allowing patients to participate in decision-making.

Areas for Improvement

• Some concerns about scheduling and communication regarding treatment plans, leading to dissatisfaction.
• Instances where treatment expectations were not met, causing frustration among patients.
• Need for better execution in handling specific patient requests, such as immediate treatment needs.

Overall, New Smile Dental receives high praise for its customer service and Dr. Cabrera's expertise, with suggestions for improving communication and scheduling processes. The feedback suggests a strong sense of trust and satisfaction among the majority of patients, making it a recommended choice for dental care.