Customer Feedback Summary on Medical Practices

• Dr. Farzin is highly recommended for his attentive and easy-going nature, leading to positive patient experiences.
• The office staff, particularly Janet and Hayden, are praised for their friendly demeanor and reliable communication.
• Patients appreciate the efficient referral process managed by Dr. Farzin’s team.
• Dr. Lan is noted for his professionalism, kindness, and quick responsiveness, earning him high regard among patients.
• Medical assistants are recognized for their competence and support.

• Concerns about the decline in service quality since Dr. Tang's retirement are prevalent, with issues in prescription accuracy and lab work requests being common.
• Patients report frustration with administrative errors, such as missing referrals and lack of follow-up, impacting their healthcare experience.
• Some doctors, particularly one with colorful hair, are perceived as less professional compared to predecessors like Dr. Tang.
• Instances of miscommunication or lack of resolution in patient concerns, leading to dissatisfaction and consideration of changing physicians.
• Specific issues with doctors not addressing all health concerns during consultations, leading to patients seeking new care providers.

Overall Sentiment

The feedback suggests a mix of positive experiences with specific doctors and staff, contrasted by significant administrative challenges affecting patient satisfaction. While individual doctors like Dr. Farzin and Dr. Lan receive praise, the overall decline in service post-Dr. Tang's retirement is a recurring theme. Addressing these administrative inefficiencies could improve patient retention and satisfaction.