Customer Feedback Summary

• Professional and respectful staff who ensure a calm atmosphere for elderly patients.
• Immaculate facilities with entertaining options like classic TV shows for waiting areas.
• Expert diagnosis and treatment by experienced professionals such as Dr. Kim, who identified and treated a long-lasting pain issue.
• Positive experiences with Dr. Lee characterized by kindness, gentleness, and pain-free treatments.
• Child-friendly environment with interactive and understandable procedures for kids.

• Issues with scheduling and reception, including late staff and miscommunication about required documentation, leading to a poor first appointment experience.

Overall Recommendations

Feedback suggests that the dental practice is highly recommended for its professional and caring approach, particularly for children and elderly patients. Experienced dentists like Dr. Kim and Dr. Lee receive praise for their effective and gentle treatments. However, improvements in appointment management and communication could enhance the overall patient experience.