Customer Feedback Summary

Customer reviews for this company showcase a mix of positive and negative experiences. Key points from the feedback are outlined below:

• Professionalism: Customers have mentioned the company's services as extremely professional, highlighting their respectful and clean-cut demeanor.
• Efficiency: Feedback suggests that the staff were efficient and took great care with household items, ensuring they were placed in the correct rooms without damage.
• Transparency: No hidden fees were reported by some customers, contributing to a positive experience and willingness to recommend the service to others.

• Pricing Issues: Some customers reported that the final cost was higher than the initial quote, with additional charges being added unexpectedly.
• Work Efficiency: There are mentions of the movers being extremely slow and unproductive, affecting the overall satisfaction of the service.
• Handling of Items: Concerns were raised about inadequate wrapping of glass furniture, leading to dissatisfaction with the quality of work.
• Customer Service: Feedback indicates a negative experience with a specific staff member, Andy, who was described as disrespectful to customers.

Conclusion

The reviews reflect a divided customer experience with strong appreciation for professionalism and efficiency by some, contrasted with significant dissatisfaction regarding pricing transparency and service quality by others. This highlights areas for potential improvement in customer service and operational efficiency.