Customer Feedback Summary

• Doctors and staff are consistently kind and attentive.
• Responsive to appointment requests and specialist referrals.
• Dr. Busto is highly praised, with long-term patient loyalty.

• Consistently long wait times, often exceeding an hour after scheduled appointments.
• Difficulties in reaching the clinic by phone, with busy lines and unreturned calls.
• Long wait times for appointments, often up to three months.

Conclusion

Feedback suggests a mixed experience, with high satisfaction in the quality of care provided by the doctors and staff, particularly Dr. Busto. However, significant improvements are needed in appointment management, wait times, and communication practices to enhance the overall customer experience.