Customer Feedback Summary

The reviews present a mix of positive and negative experiences at the dental office, highlighting both commendable aspects and areas needing improvement.

Positive Experiences

• Dr. Washington has been praised by long-term patients for his friendly and productive visits, and effective treatment processes.
• Staff is noted to be consistently great and friendly, contributing to a positive atmosphere.
• Patients appreciated the professional and kind approach of the staff, even in challenging situations.
• Successful dental procedures such as crowns were completed efficiently and with patient satisfaction.

Negative Experiences

• Concerns have been raised about the dental office being unclean and staff being unprofessional, including claims of unnecessary procedures and overcharging.
• Some patients experienced significant delays and communication issues, especially during the COVID-19 pandemic, affecting the scheduling and completion of treatments.
• Instances of poor administrative handling, such as misplaced paperwork for insurance approvals and ineffective X-ray procedures, have been reported.
• Negative interactions with staff, including a rude and pushy dentist, have been mentioned, leading to dissatisfaction and a desire to seek dental services elsewhere.

Communication and Administrative Challenges

• Feedback suggests a need for improvement in communication, especially concerning appointment scheduling and updates on treatment progress.
• Delay in response times and lack of follow-up were common issues, causing frustration among patients.

Overall, while some patients have had positive experiences with their treatments and interactions, there are significant concerns regarding administrative efficiency and customer service that could be addressed to enhance the overall patient experience.