Customer Feedback on Kids Dentistry Services

Feedback suggests a mix of positive and negative experiences at the children's dentistry. Overall, customers have highlighted several key aspects regarding the service quality and facility environment.

Positive Experiences

• Customers appreciated the friendly and welcoming staff, especially at the front desk, which helped in making both children and parents feel comfortable.
• Many parents highlighted the clean and pleasant facility which adds to the overall positive experience.
• Dr. Lilliana Popova received specific praise for her delightful demeanor, patience, and thoroughness in answering questions and providing extra information.
• Children felt comfortable during procedures, such as tooth extractions, with minimal pain reported due to the effective use of techniques like laughing gas.
• The staff's ability to make children feel at ease was noted as a significant factor in parents deciding to return.

Areas for Improvement

• Concerns were raised about billing practices, where unexpected charges were reported, and issues with insurance coverage resulted in customers paying out of pocket.
• Some customers experienced inconveniences due to scheduling, such as being asked to return for procedures that could not be completed during the initial visit.
• There was feedback on the need for better communication regarding what procedures are covered by insurance, to avoid unnecessary trips and expenses.

Recommendations

• Continued focus on the friendly and welcoming atmosphere to maintain customer satisfaction.
• Improve billing transparency and communication regarding insurance coverage to prevent unexpected charges and enhance trust.
• Optimize appointment scheduling to reduce the need for multiple visits and ensure procedures are completed efficiently.