Customer Feedback on Plan B Spa Movers

Feedback from customers provides a varied perspective on the service quality of Plan B Spa Movers. The reviews highlight both positive experiences and significant areas of concern.

Positive Experiences

• Repeat customers have described the service as prompt, professional, and detail-oriented.
• Smooth and efficient execution of moves, even when requiring additional expertise like crane operations.
• Customers have recommended the service due to consistent positive experiences.

Negative Experiences

• Instances of property damage during the moving process, including broken bricks and a cracked spa casing.
• Reports of poor communication and unprofessional behavior, particularly from the owner, Mike.
• Unresolved issues leading to a small claims court situation for one customer.
• Failure to respond to calls, texts, and emails, resulting in dissatisfaction and loss of trust.
• Concerns about additional damages, such as a damaged gate, and lack of accountability.

Communication Challenges

• Difficulty in reaching the company for quotes or follow-ups, leading to potential loss of business.
• Delayed responses and lack of follow-through on promises to address issues.
• Frustration with the company's lack of responsiveness and professionalism.

Overall Impression

While some customers have had satisfactory experiences with Plan B Spa Movers, significant concerns about damage, communication, and professionalism have been frequently reported. Potential customers should weigh these factors when considering their services.