Customer Feedback Summary

• Excessive waiting times, with multiple reports of waiting over an hour.
• Unprofessional behavior of staff, including the doctor and receptionists, leading to a negative customer experience.
• Issues with payment and insurance verification, causing frustration among customers.
• Concerns about the facility's focus on beauty treatments rather than urgent medical care.

• Complaints about the lack of urgency and professionalism in handling medical paperwork and procedures.
• Instances of poor communication regarding wait times and service expectations.
• Reports of inadequate medical equipment, such as cracked urine cups during tests.

Specific Incidents

Customers have mentioned specific incidents that highlight the facility's shortcomings:

• Doctors and staff members engaging in non-work-related conversations while patients wait for service.
• Past employees allegedly stealing passwords, affecting the clinic’s operational efficiency.
• Unpleasant interactions with staff, describing them as rude and inconsiderate.

• Improve staff training to enhance professionalism and efficiency in delivering medical care.
• Streamline the check-in and payment process to reduce wait times and improve customer satisfaction.
• Ensure clear communication about service expectations and timelines.
• Focus on urgent care services rather than cosmetic treatments to align with customer needs.

Feedback suggests that potential clients should consider alternative clinics for urgent medical needs due to the consistent negative experiences reported by customers.