Customer Feedback Overview

Feedback from clients reveals two contrasting experiences with different insurance services. The reviews highlight dissatisfaction with one brokerage's management and praise for Rancho Cal Insurance Services' customer service.

Negative Experiences with Previous Brokerage

• Clients expressed frustration due to the brokerage being sold without notification.
• Efforts to contact the previous brokerage were unsuccessful, leading to customer dissatisfaction.
• Lack of communication, such as not updating voicemail or setting an autoresponder, was a major issue.

Positive Experiences with Rancho Cal Insurance Services

• Customers appreciated the personalized service and attention to their insurance needs.
• Many highlighted the competitive pricing that surpassed previous insurance plans.
• Quick and efficient service was noted, particularly in urgent situations involving policy cancellations.
• Specific praise was given to Pamela Mitchell for her responsiveness and effective solutions.
• Customers strongly recommended Rancho Cal Insurance Services to others seeking reliable insurance options.