Customer Feedback on Medical Services

• Long hold times reported by patients.
• Billing issues, with some patients charged for office visits instead of preventative care.
• Claims of price gouging and inflated billing after presenting insurance cards.
• Lack of transparency and inadequate customer support when addressing billing concerns.
• Overall dissatisfaction with the ethical practices of the medical facility.

• Exceptional Staff

• Susan Lee, PA, praised for her professionalism and patient care during foot procedures.
• Raechel Mora, PA, recognized for her attentiveness, care, and thoroughness in addressing health concerns.
• Patients appreciate the kindness and attentiveness of the front office staff.

• Facility and Atmosphere

• New facility described as nice, clean, and efficient.
• Overall positive reception of the friendly and professional staff.
• Patients have recommended the facility to family members due to positive experiences.

Feedback suggests a mixed perception of the medical facility, with significant concerns regarding billing practices and transparency. However, the professionalism and care provided by certain staff members like Susan Lee and Raechel Mora have been highly praised, contributing to positive patient experiences.