Customer Feedback on Medical Services

Feedback suggests a mix of positive and negative experiences at various medical facilities. Customers have highlighted both exceptional care and areas for improvement.

• Excellent Care and Efficiency: Customers appreciate the superior care, efficiency, and thoroughness of certain medical teams, noting that staff listen well and handle paperwork efficiently.
• Professional and Compassionate Staff: Reviews mention staff members, such as Kelly, Tina Ivy, Andrea, Anna, and nurse practitioner Victoria, as being part of a great team that provides a positive office experience.
• Individualized Attention: Dr. Lee's patients report feeling satisfied with the detailed attention given to lab work and health improvement plans.
• Patient Comfort and Safety: Dr. Camarillo and PA Kelli Smith are praised for their kindness and ability to make patients feel safe and welcome.
• Compassionate Care for Anxiety: Patients with anxiety feel at ease due to the compassionate and friendly approach of both doctors and staff.

• Miscommunication and Delays: Some feedback indicates dissatisfaction due to miscommunication about medical needs, such as incorrect x-ray requests and delays in prescription approval.
• Lack of Empathy in Pain Management: Customers express frustration over the perceived lack of empathy in dealing with severe pain, feeling disregarded or misunderstood.
• Inconsistencies in Experience: While some customers have had positive experiences, others are seeking new doctors due to repeated negative interactions.

Conclusion

Overall, many customers express high levels of satisfaction with specific doctors and staff, highlighting their professionalism and compassion. However, there are notable concerns regarding communication and pain management that require attention to enhance patient satisfaction and trust.