Customer Feedback on Therapy Services

Feedback suggests that customers have experienced both positive and negative aspects at the therapy facility. Below are the key points highlighted by the customers:

• Customers have mentioned excellent therapy experiences, especially for complex injuries such as a broken elbow and chronic conditions.
• Therapists like Lawrence, Megan, Ranier, and Julian are praised for their professionalism, knowledge, and personalized care.
• The staff is described as attentive, caring, and helpful, with a strong emphasis on personalizing exercises based on individual progress and goals.
• Customer service is highlighted as exceptional, with front desk staff like Amanda, Manny, and Alex being helpful in scheduling appointments.
• The overall atmosphere is reported as productive and agreeable.
• Some customers have returned to the facility, even paying out of pocket, due to positive past experiences.

• Feedback suggests issues with overbooking, resulting in appointment cancellations and inconvenience to customers.

Conclusion

The facility is highly recommended by many for its quality therapy services and caring staff, although improvements in scheduling and appointment management could enhance the overall customer experience.