Customer Feedback Summary

• Customers appreciated the knowledgeable and well-informed therapists, particularly Chad, who explained exercises and their benefits effectively.
• The personalized approach and dedication of therapists contributed significantly to successful recovery journeys.
• Several customers reported avoiding surgeries due to excellent therapy received at the facility.
• The facility was described as well-equipped, creating a positive environment conducive to healing.
• Friendly and supportive staff members, particularly those directly involved in patient care, received praise.

• Issues with communication were frequently mentioned, with multiple reports of unreturned phone calls and messages.
• Some customers experienced problems with scheduling appointments, leading to frustration and dissatisfaction.
• Billing issues were noted, including unexpected charges and lack of communication regarding bills.
• The reception staff received criticism for rude and dismissive behavior, negatively impacting the overall customer experience.
• Instances of unprofessional conduct by receptionists, such as speaking ill of clients, were reported.

Overall Impressions

While the quality of care provided by the therapists received high praise, issues with communication and customer service, particularly with reception staff, were significant concerns for many customers. The contrast between the exceptional therapeutic services and the negative reception experience was a common theme in the feedback.