Customer Feedback on Physical Therapy Services

Feedback from customers reflects varied experiences at the physical therapy center. While some clients appreciated the quality of care and attention, others expressed dissatisfaction with certain aspects of the service.

• Professional Care: Customers have mentioned that the physical therapist, Brian, is very caring and significantly aids in the healing process.
• Attentive Staff: Feedback suggests that Marisol and Ariana are always happy and quick to assist with exercises, creating a supportive environment.
• Engagement and Responsiveness: The doctor was reported to be attentive and engaged, listening to patients' needs effectively.
• Proactive Follow-ups: The staff was described as sweet and proactive, even calling to remind patients about appointments.

• Communication Issues: Some customers have experienced poor communication, reporting that calls were not handled professionally.
• Misleading Information: Feedback also highlights that the physical therapy center is closed, and the website remains active, which is misleading to potential clients.
• Poor Customer Service: Some customers described the service as rude, indicating a need for improved customer interaction.

Recommendations

For improved customer satisfaction and SEO performance, addressing communication issues and updating online information to reflect current operations is crucial. Emphasizing the positive aspects of the staff's engagement and responsiveness can further enhance the center's reputation.