Customer Feedback on Urgent Care Services

Customers have provided a range of feedback regarding their experiences at various urgent care locations. Below are the key points summarized from their reviews.

• Consistent Quality Care: Customers have mentioned that they frequently choose this urgent care due to the consistent quality of care provided by the staff.
• Attentive and Professional Staff: Feedback suggests that staff members, including front desk representatives like Ejuan, are attentive, professional, and willing to go above and beyond for patient care.
• Efficient Service: Patients have appreciated the relatively short waiting times, especially in comparison to other facilities such as “exer-Optum”.
• Effective Treatment: Customers noted effective treatment outcomes, such as receiving appropriate antibiotics for severe conditions.
• Friendly Atmosphere: Many reviews highlight the friendly and caring nature of the staff, contributing to a positive atmosphere during visits.

• Unprofessional Behavior: Some feedback suggests incidents of unprofessional behavior, with reports of staff being insulting and lacking coordination.
• Staff Health Concerns: Concerns were raised about healthcare providers attending patients while being unwell themselves, potentially affecting care quality.
• Need for Re-Evaluation: A few reviews indicated that certain locations might need a re-evaluation to ensure all staff members are adequately trained and professional.

Recommendations

Overall, the majority of customers highly recommend this urgent care for its efficient service and dedicated staff. Nonetheless, addressing the negative feedback regarding professionalism and staff health could further enhance patient experience and trust.