Customer Feedback Summary for Dr. Atiga's Office

• Customers have repeatedly mentioned that the office rarely answers phone calls.
• When calls are answered, patients report being placed on hold abruptly and for extended periods.
• There are instances where calls are disconnected without resolution.

• Feedback suggests the front office staff lacks professionalism and adequate customer service skills.
• Patients have noted that their interactions with the staff have been unsatisfactory, leading some to switch healthcare providers.

• Some patients feel that Dr. Atiga lacks empathy and proper patient care.
• There are reports of Dr. Atiga dismissing patient concerns and not providing thorough medical evaluations.
• A specific incident involved Dr. Atiga advising a minor to make medical decisions without parental consent.

• Many patients have experienced difficulties in scheduling appointments, with significant delays reported.
• Feedback indicates frequent cancellations without adequate notice or attempts to communicate with patients.

• Some patients express gratitude for professional and swift medical attention during their visits.
• There are accounts of successful referrals to specialists and effective management of chronic conditions.
• Office staff is praised by certain patients for being responsive and helpful with prescriptions and paperwork.

Overall Impression

While there are positive remarks regarding prompt and professional care, numerous patients have raised significant concerns about the office's communication practices, customer service, and appointment management. These issues highlight the need for improvements to enhance patient satisfaction and maintain a strong patient-provider relationship.