Customer Feedback on Dr. Dewenter's Practice

• Both my husband and I absolutely love Dr. Dewenter! He's always on time, listens carefully, ensures he's not causing any pain, and is hilarious.

• Excellent, caring, and always has time to listen. The front office staff is great, and Dr. Dewenter is an excellent joke teller.

• Feedback suggests a strong rating of five stars for the overall experience.

• Feedback indicates dissatisfaction with the receptionist, particularly a lady with gray hair. Customers report disrespectful and unprofessional behavior.

• Some customers have experienced issues with billing and insurance information management, leading to frustration and confusion.

• There are concerns about the lack of communication and follow-up regarding prescriptions, causing prolonged discomfort for patients.

• Complaints include a lack of compassion and poor customer service from the front office.

Overall Recommendations

While Dr. Dewenter receives high praise for his professionalism and bedside manner, significant issues with the office staff, particularly the receptionist, have led to negative experiences for some patients. Potential improvements in staff training and office management could enhance the overall patient experience.