Customer Feedback Summary

• Friendly Staff: Christine and Dr. Harris received praise for their professionalism and amiable nature.
• Professional Service: Customers appreciate the professional and caring service provided by Dr. Guevarra and her team.
• Long-term Satisfaction: Several customers have been loyal for over 10 years, indicating consistent positive experiences.

Highlighted Benefits

• Easy scheduling and rescheduling of appointments.
• Comprehensive dental services ensuring great results for patients.
• Friendly and knowledgeable staff contributing to a positive environment.

• Poor Customer Service: Feedback suggests a significant decline in customer service quality, with rude receptionists and unresponsive communication.
• Appointment Issues: Customers face frequent appointment rescheduling, long wait times, and overbooking concerns.
• Communication Gaps: Instances of lack of notification for retainer pick-ups highlight communication issues.
• Reduced Availability: Operating hours reduced from five to three days a week, causing inconvenience to customers with busy schedules.

Customers have expressed dissatisfaction with the current state of the service, recommending exploring other dental establishments for more reliable service.