Customer Feedback on Steel Insurance Agency

• Customers have mentioned a critical error in policy issuance, mistaking the homeowner's identity, leading to incorrect policy details.
• The feedback suggests unprofessional conduct during customer service interactions, including a humiliating phone call from an agent's superior.
• There are unresolved issues even after six months, with customers left without proper coverage in high-risk areas.
• Complaints have been filed with the California Department of Insurance due to inadequate resolution and accountability.
• Customers feel their time has been wasted, and they experience increased stress and financial insecurity.

A customer expressed intent to pursue legal action if issues remain unsolved, emphasizing the need for better service.

• An individual highlighted Justin's prompt and thorough responses to inquiries, providing reasonable quotes for insurance in severe fire zones.
• Justin’s professionalism and helpfulness were evident through the provision of useful materials for real estate activities.
• Corey and his team are noted for their transparency, professionalism, and efficiency, making them highly recommended by customers.
• Michael demonstrated exceptional service by assisting with a last-minute insurance request during off-hours, showcasing dedication and promptness.
• Vince is recognized for his consistent, top-notch professional services over the years, making interactions pleasant and reliable.

Overall Impression

While some customers have faced significant issues with policy management and customer service, others have praised individual agents for their professionalism and exceptional service. The feedback indicates variability in the quality of service, with some agents receiving high recommendations for their proactive and customer-focused approach.