Customer Feedback Summary

This summary highlights key feedback points from customer reviews regarding Iva and her services.

Positive Feedback

• Long-term Satisfaction: Customers have mentioned using Iva's services for several years, indicating a high level of trust and satisfaction.
• Expertise in Tax Services: Feedback suggests that Iva is highly regarded as "the best in the business" for tax services, with customers expressing confidence in her abilities.
• Professionalism and Excellence: Ms. Franklin and her team are described as excellent, with interactions being consistently pleasant, leading to customer loyalty.

Areas for Improvement

• Communication Issues: One review highlights a concern with communication, suggesting that there is room for improvement in this area to enhance the overall customer experience.