Customer Feedback on Booking Experience

Feedback suggests that there are issues with booking confirmation and scheduling.

• Initial confirmation of date and pricing was received when speaking with a representative.
• Subsequent notification of overbooking, resulting in the inability to fulfill the confirmed moving date.
• Discrepancy between initial communication and actual service availability.

Impact on Customer Experience

The inconsistency in service delivery, as indicated by overbooking incidents, may affect customer trust and satisfaction.