Customer Feedback on Kaiser Clinic at Target

• Customers appreciate the clinic's location for its convenience, especially for residents in Hemet.
• The online appointment booking process is described as easy and straightforward.

• Feedback suggests dissatisfaction with the staff's attitude, particularly with the nurse practitioners and their approach to patient care.
• There are reports of unprofessional behavior, such as discussing patients inappropriately and being inattentive to waiting customers.
• Some customers experienced staff being unavailable or unreachable during operating hours.

• Patients report issues with receiving the necessary medical documentation, such as clearance notes for work, which led to wasted time and resources.
• The clinic's adherence to outdated COVID-19 protocols, such as mandatory masking, was noted as a point of contention.
• Customers experienced long wait times and scheduling issues, including last-minute appointment cancellations.
• There are instances of incorrect information being given regarding insurance coverage, resulting in unexpected charges.

• The overall sentiment is negative, with many customers feeling that visiting the clinic was a waste of time, energy, and money.
• Some customers recommend avoiding the clinic, especially for Kaiser members, and suggest alternative care options like urgent care.

Final Thoughts

Feedback indicates significant dissatisfaction with the services provided at the Kaiser Clinic at Target. The primary issues revolve around unprofessional staff behavior, inefficiencies in service delivery, and miscommunication regarding insurance coverage. Customers are advised to consider other healthcare facilities for timely and efficient care.